Cancellation & Refund Policy

At Ruxcy Collection, we strive to deliver high-quality fashion items in perfect condition. If an issue arises with your order, please review the conditions below for requesting a return, exchange, or refund via our official website.

Return Eligibility

Returns are accepted within 2 days of receiving your item if:

The product is damaged during delivery

You received the wrong product

Return requests must include clear photo and/or unboxing video evidence submitted within 48 hours of delivery. Upon acceptance, the refund will be credited to your original payment method within 5–7 working days.

Exchange Policy

If your clothing item qualifies for an exchange:

Provide supporting photo/video evidence

Once approved, we will collect the product within 2 working days

A replacement will be delivered within 7 working days at no extra charge

Non-Returnable Items

Due to hygiene and quality assurance:

Opened, worn, or tampered clothing items

Return requests based on style, size misjudgment, or change of mind

are not eligible for return or exchange.

Please review size charts carefully before ordering. Our team is happy to assist if you’re unsure — contact us before purchase.

Refund Process

Once your return is received and inspected:

We will notify you of approval or rejection

If approved, a refund will be processed in 5–7 working days

In case of a mistake on our part (e.g., wrong product), we will send the correct item without extra charges.

How to Request a Return

Email us at info@ruxcycollection.com with:

Your Order ID

Reason for return

Proof via photos/video

Request for a refund or replacement

Our support team will respond within 24–48 hours.

Important Notes

Requests must be made within 48 hours of delivery

Returned items must be unused and in original packaging

Customized or international orders are non-refundable unless damaged on arrival

We reserve the right to reject claims not meeting these conditions